FAQ's
FREQUENTLY ASKED QUESTIONS
How can I place an order?
Orders can be placed online at www.fivegrappling.com.
What forms of payment do you accept?
MasterCard, Visa, And American Express via PayPal
When will my order ship?
We do NOT offer same day shipping. Orders are processed for shipment within 1-3 business days after an order is placed (Excludes Pre-sale/Pre-order items). Courier transit time is in addition to the order processing time stated above. Orders weekends and holidays will start processing on the next business day.
*** NOTE: THIS ONLY applies to normal apparel in stock. Special releases are EXCLUDED. Apparel releases will ship within the estimated time given in the details of the product description.
Where do you ship?
We ship to most countries. We also offer the option of Will Call/Pick Up for Southern CA customers.
What shipping options do you offer?
We offer shipping via FedEx and USPS. HOWEVER--*Effective 9/15/2016, USPS Mail will be the ONLY shipping options available for customers located in the 48 contiguous states. USPS Priority Mail will be available to customers located in Alaska, Hawaii, US Territories, APO/FPO/DPO and international countries.
Will Call/Pick Up option is only available for Southern California. Will Call hours are from Monday-Friday, 10AM-4PM, PST. Once your order is ready for pick up, you will either receive a phone call and/or order fulfillment email notification. Customer must bring a receipt and/or order confirmation, as well as, a valid photo ID to pick up an order. If an order is not picked up within 10 business days of pick up notification, the order will be canceled.
HAWAII & ALASKA
USPS Priority Mail:
Estimated transit time is 3-7 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.
GUAM, PUERTO RICO, US VIRGIN ISLANDS, APO/FPO MILITARY ADDRESSES
USPS Priority Mail:
Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.
CANADA
USPS International Priority Mail:
Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office
USPS International Express Mail:
Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office
COUNTRIES OUTSIDE THE US
USPS International Priority Mail:
Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office
USPS International Express Mail:
Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office
Note: All international, US territory and Military destinations will require customs clearance, which can delay delivery. All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office. Orders shipped cannot be declared at a lower value or marked as a "gift". All items are declared at retail value purchased.
How can I cancel my order?
To cancel your order before it is shipped, please contact us via email at orders@fivegrappling.com. Please reference your order number.
Can I combine multiple orders to ship together?
Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.
What happens if I did not receive my order?
If for some reason, you did not receive your order, please contact us at via email at orders@fivegrappling.com. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.
What happens if I did not receive my complete order or my order is damaged?
If you are missing an item(s) or an item is damaged, please contact us immediately via email at orders@fivegrappling.com. Please do not dispose of the packaging the order came in. You will be required to fill out a claim form, so we can investigate further.
Can I cancel a pre-order item?
If you would like to cancel a pre-order, you must cancel on or before the stated deadline. Because pre-order items are made-to-order items, any cancellations made after the deadline may be subject to a cancellation fee of ten (10%) percent of the purchase price.
What can cause my order(s) to be modified, placed on hold or canceled?
We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address, or orders using a discount code that is not permitted. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
RETURN POLICY
**All returns are subject to a 10% restocking fee and are at the discretion of Five Grappling.
If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. All returns and/or exchanges require a Return Authorization Number (RA#). Please contact us via email at orders@fivegrappling.com for further instructions. Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. All returns or exchanges will be at the discretion of Five Grappling. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.).
Accessories and special order items are non-returnable.
Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of Five Grappling. Returns are subject to a 10% restocking fee.
For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. Five Grappling is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.
Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. If a refused or undeliverable package is assessed a fee because it is returned to back Five Grappling, the customer will be responsible for any such fees imposed and those fees will will be due prior to reshipping of your order OR the cost will be deducted from any refund that is due back to a customer.
Returns and Exchanges are only accepted for purchases made directly from Five Grappling or authorized distributors. We will not accept any claims for returns or exchanges from third parties.